There are two different methods which you can try to get this to work: FTDI driver can either be installed onto your computer as a standalone installation or as part of additional software being installed onto your computer.Apple’s Virtual COM Port (VCP) Driver provides an FTDI driver that the Open DMX USB requires to operate. ![]() If there are multiple FTDI drivers on your Mac there’s a potential for a conflict between them, preventing the software from seeing the ENTTEC device. If you get stuck, please contact support with details of the step you got stuck on. Unplug, re-plug and try to discover the device in your chosen software. Try a different computer to verify it isn’t the computer.Try a different USB Port on your computer.Use a different USB cable (under 1m in length).If this doesn't appear, try the following before repeating this step: In the screengrab below, the device is connected using a USB2.0 hub connected to the Mac’s USB-C of the Mac. Unplugging and re-plugging your USB cable from the device should make the list refresh (this will indicate that it is being discovered). Once selected on the right of the window, identify the device’s name. To the left of this window we select “USB”, from under the Hardware heading. Step 2: Does the Mac recognize the device?Īccess the Mac’s System Information window, this can be opened using Apple > About This Mac > System Report. (To access, simultaneously press down the + + keys on your keyboard).Īfter closing everything, unplug, re-plug and try to discover the device in your chosen software. Alongside closing programs you may wish to check the Activity Monitor to ensure nothing is using it in the background. Troubleshooting: Step 1: Closing all software:Īnother piece of software may have latched onto the USB connection, meaning your lighting software cannot communicate with the OPEN DMX USB.Ĭlosing all other software that is running is the best way to ensure the USB connection is not in use. This also means that you can’t use two pieces of software and merge the DMX onto the OPEN DMX USB output. ![]() This means that if you already have software open that uses the OPEN DMX USB, it potentially could have ‘latched’ onto the USB port, your chosen software might not be able to access the OPEN DMX USB. Remember, only one program can access the OPEN DMX USB at a time.Use the top row of faders in ‘Simple Desk’ to control each channel). (Use Input/Outputs to identify OPEN DMX USB and activate the output. We recommend QLC+ to verify a DMX output. ![]()
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